Our holidays to Santorini transformed into a nightmare. We were suppose to fly at 16:30 from Naples to Santorini. Delayed once, 18:30, then 20:30, 22:30… no announcement or staff of Volotea showing up. We only had the info from the panel. Delayed again 00:30…. And finally cancelled. Volatea arranged a shittle but yo a hotel, but we had to pay the taxi back to the airport the day after. The flights of the day after were so expensive and has a bad time that we preffered to cancel our whole trip as it was only 2 nights. Our insurance company refused to pay the hotel nights in santorini we could not use, as it was booked before. So we went through all of this without even an excuse email or seeing anyone from Volotea. One advice, never use this terrible company.

Physical Assault and Extortion by Volotea Airlines! I was physically assaulted by two employees of Volotea Airlines in Palma de Mallorca airport Spain and denied boarding when I didn't want to pay an illegal extra fee of €50 for my cabin bag. Volotea's allowed range measurement for free cabin bag is (40x30x20cm) and My bag is (40x19x15cm). Employees didn't speak English and yelled at me and shoved me around saying PAY or GO, PAY or GO! Even though I didn't understand Spanish, they were also shouting in Spanish and bullying me like Gestapo Nazis. They were extremely rude and physical, and I am a 155cm woman. It wasn't called for! They deliberately wanted me to miss the plane. I had a connecting flight to Sardinia and I couldn't miss the plane, so I had to pay eventually. Even though I paid the fee, they didn't let my cabin bag to stay in the cabin, so I almost missed my connecting flight to Sardinia. I complained to the company about the incident and asked for a refund but they said there's nothing they can do. This was completely illegal action. Worst Airline Ever!!!

During the summer we bought tickets with Volotea to travel from Thessaloniki to Mykonos - which got cancelled. I asked for refund of the ticket’s amount in August 2021 and to this day have not yet received it. I’ve sent a dozen of emails which are always replied in the same vague way making me wait 4-6 weeks each time they “try” to make the transfer - which according to them fails. There is no follow-up on the case at all and each time I reach out I have to explain the whole situation again, and they never really try to find a solution. I feel like I’m talking with an automated program, awful customer service. Since it’s been almost 6 years I will work with a lawyer and sue the company - which seems to be the only way to get back the money that is rightfully mine. This is pretty much the same with stealing. I will never purchase a ticket in Volotea again. Never.