A little over 1 wk before our flight, Garuda cancelled our direct 6 hour flight from Tokyo to Manado and moved us on a 19 hr indirect flight via Jakarta that arrived 1 day late and had a connection that departed at 2:00am This trip to Indonesia was the middle section of a larger anniversary trip starting in Tokyo and ending in Taiwan. The change meant we were giving up 1 day of our vacation in order to spend in at the Jakarta airport. With little time to decide, we chose to leave Tokyo early to preserve our time at Lembeh dive resort. With only 4 seats left on the day earlier flight to Jakarta we requested our flight to be changed. While on the phone, the Garuda agent implied that the only connecting flight from Jakarta to Manado was the 2:00am departure and booked us on this flight. We later discovered that Garuda has a flight that left at 9:40am. When we called back to move this connecting flight we were told that we were only allowed 1 change to our flight due to their cancellation and we had already made that change. Obviously not happy about being screwed twice, I asked about the cost to change just this connecting flight and was told that it would be $1000. 20% more than the cost of our original full flight and twice as much as it would cost to simply buy a new ticket of the flight from Jakarta to Manado. The explanation for this ridiculous amount was that they would also need to change the ticket class on the flight from Tokyo to Jakarta. This change in ticket class would not provide me with a better seat, free baggage, better meal, ... nothing. Just a different ticket class because I was making this change to close to the departure date. Given that this began with their change to my plans, then through the less than helpful hands of their customer service personnel on the phone, I guess I shouldn't have been so surprised with their complete unwillingness to attempt to make the situation better and just quote "policy" I will never put my vacation plans in the hands of this airline again and I highly recommend you don't either!

Flew economy Sydney-Denpasar. A330-300 aircraft. Interior quite dated but plenty of legroom (I’m 6’2”). Entertainment was ok, although I just watched my iPad. Food was so so but edible. Nil alcohol available until the main meal which took a long time to be served. Even though there was a pre-meal bar service there was no alcohol available. I get why they do this (RSA) however the behaviour of a number of idiots mean the rest are penalised. When drinks were available there was no spirits only beer or Indonesian wine which was awful. Crew were nice enough but I wouldn’t proactively choose to fly Garuda. Looked at upgrading but the minimum bid was $720AUD which we felt wasn’t worth it. They got us from A to B but definitely nothing special. Would much rather fly QANTAS or another airline.

CGK-LOP GA430 PK-GFR 23/01/2022

My seat was recently cancelled for the 3rd time since the start of August. Not only was it once again cancelled but I was told 24 hours in advance and the reason was due to the Australian government restrictions which were put in place OVER ONE MONTH AGO. This airline need to manage their flights better and tell customers when they EXACTLY HAVE A SEAT!! By the looks of it they are bumping people off flights if someone else pays more. I had travelled from a remote island in Indonesia to Denpasar airport just to be told my seat was no longer available and there was nothing they could do. The travel time took 3 days and 3 nights and over 200 Australian dollars of travel expenses, and the next flight available is in 2 WEEKS which will cost me even more in layover time.

We fly twice a year return from Perth, Australia to Jakarta. We take direct flights. This means an evening flight to Jakarta and morning flight to Perth. We fly economy. Always we find check in at each airport pleasant and staff happy to see us. On board I relax with an G&T to Jakarta and take in a movie. On the morning flight to Perth I just relax and really not looking forward to returning to work

I recently flew with Garuda Indonesia to HongKong in October 2018. I departed Jakarta on October 20th and my flight was delayed for 4 hours! and one of the hour was inside the plane with very minimal information to passengers as to why we're sitting on the runway for that long. The airline did not give any snacks, food and beverages to passengers because of this delay. As a result I arrived much later in HongKong and that was such as huge waste of my vacation time! The food for a 3+ hour flight is inedible!! the worst that I've had for longer flight time. The crew's service was so bad. no smile and rude and I even got a "racist" treatment from the male flight attendant on my flight back from HongKong to Jakarta. The service was slow and seemed to only favor foreigners (flight attendants were so friendly and attentive and nice to westerners and that's what Garuda is known for in my opinion). I wonder how they got the award for the best crew! They probably only interviewed and got the positive feedback from Westerners who were treated like Queens and Kings by Garuda Indonesia flight attendants. They so do not deserve the award at all. My family also got a bad service and treatment from Garuda Indonesia flight attendants on a Singapore-Jakarta flight in October. I will not make it my choice to fly Garuda Indonesia for international flight ever again. Service was very very very very very poor (i can't emphasize the poor service enough!), food was inedible and aircraft is old and toilet is dirty.

We flew from Sydney to Bali and found it to be a comfortable flight. The seats were spacious, meals excellent and the service first class. Pity we cant fly from Adelaide as it would definately be our first choice. Rate them very high compared to other airlines we have used.

Best way to fly to Bali. There are so many options flying from Perth to Bali but Garuda is the one to go with. They have good departure and arrival times which allow a longer Holiday and no waste of days which when you are having a quick trip is important. The service is amazing and the extra cm or two of legroom in economy really helps. They use a wide body a330-200 which is the largest aircraft used on the busy Perth to Bali route. EDITORS COMMENT: Great feedback! Thanks for sharing your amazing experience.

great and excellent service

Only one that need to be improved is check in service on airport, especially for passenger that already checked in via web/mobile. Differentiate how to handle check in baggage will be more point e.g sometimes, passenger take to much baggage to put on check in, it should be there is one special counter to handle it, so that the queue is not too long.