We had a flight from Dubai to London with a 2-hour transit in Baku. Due to a 7-hour flight delay to Baku, we missed our next flight from Baku to London. As their alternative option, their next flight from Baku to London was in TWO DAYS which they expected us TO WAIT in Baku airport for, even though we had to be back at work. After 30 minutes of the departure time, the Dubai Airport staff at the boarding gate informed us about the delay, not knowing how long the delay would take, and told us to purchase another ticket at the airport as the next flight from Baku to London Heathrow was in two days! There was no Azerbaijan Airlines representative at the airport or even at the boarding gate for further explanation or support. They do not refund our first tickets which they could not provide the services for, do not refund the full cost of the new tickets which left us no choice but to purchase, and do not provide compensation for the flight delay and 24-hour suffering and stress of being at the airport, the night flight, and going to work from London airport without sleeping.

It was good, but the crew are not friendly and no smiles. they are hard workers but not friendly. there wasn't any AC and it become hot. I asked the crew to turn on the AC and it was turned on at minimum level, but it was OK. Food and snacks were good and the crew kept us all well fed and gave lots of drinks. The seats were wide and comfortable for economy class. when i booked the ticket on smartfares.. smartfares put a note at the bottom of the ticket... POOR SERVICE... I was scared to fly on arzabaijan because of that note from smartfares. But I'm glad I tried arzabaijan !

Although their hospitality was good but, their customer service for my lost baggage is terrible. After 5 months still no one is responsible.

Great

This was the first time I flew with Azerbaijan air transcontinental and I was truly impressed by the number of things. First of all since I'm a big girl it's always an issue with width and distance between seats, this airline is far better in organizing their seating areas than Ukraine or Russian airlines with whom I flew in the past. The staff is very polite and professional. Bathrooms were really clean which is surprising since its a 8 hr flight. They fed us few times including snacks and it was delicious! The airport in Baku was gleaming with cleanliness. The only issue I had was the wheel chair transportation: I had to ask the airport personal in Baku a few times to get me someone to wheel me to the transfer gate and still the fellow passengers helped me before the rep came to get me. Over all I'm happy with this airline and will be their customer along with all of my large family on both continents. Thank you guys.

I had a flight from Baku to Dubai on the 9th of July and I was wearing a white jeans. Upon arrival to Dubai an Arabic lady approached to me informing me that my trousers is dirty on the back (red stain) to which I was surprised and ran to the washroom to check. It was a red stain which I got from the chair in the aircraft A340 where the chairs were red. It was the most embarrassing moment in my life as I could feel the look of people at me. Staying in such condition at the airport for 1.5 hrs till I got through passport control and took my luggage I couldn't lift my eyes as I felt so shy. As soon as I reached home I called Azerbaijan airlines to speak to the manager but he was. It available and I was advised to sent my complaint by email which i did. And yesterday I received a email from them informing me that they investigated the condition of chairs and the whole aircraft and that there was no problem with their aircraft. So basically they blamed me being a liar and not even a simple apology received from their side. I would not recommend to anyone to fly with Azerbaijan airlines after the embarrassment I went through. They have worst customer service.

I came from Tbilisi to Baku on 16.02.2016 and my flight delayed about 4 hour 20 minutes. There was no cleare explanation about the delay and when i asked the authorized person in azerbaijan airlines office they told me that they did not know why there is a delay. They did not offer any food or drink during the long wait (4h20m) which is against the law of EU and many other air law. And finally when they took us to plane i just ask for a coffe and they told me that i need to pay for coffe. After i arrive to Baku Airport i looked for customer services to make a complaint and he told me that do whatever you want i do not care. That was an awful experience and i will spread this as much as i can in social media and many review sites so others won't have same problems.

Travelled economy class London-Baku on a Boeing 767. As a person with mild phobia of flying, I have to say I was absolutely terrified to get on board this airline and also the prospect of flying over Ukraine territory, i.e. Crimea. I did not look forward to the day of flying at all, however, I was very relieved to say that everything was in order and that I've unjustly assumed some bad things about the airline. Luckily, the flight path does not go over Ukraine... flight is diverted towards Turkey / southern shore of Black Sea :-) Also, it's clearly a brand new flight, pretty air cabin hostesses and good meals on board. Safety & security and visa checks is stricter in Baku compared to other airports I've been to. The inflight system with the movies etc wasn't really working, I could not get the sound to work which was typical as they had brand new movies to show. Overall, apart from some nasty turbulence on the way back, I don't really have anything negative to say about this airline.

It was very annoying when the airport staff could not finish the documentation before I could finally board the connecting flight. I almost thought I was going to miss the connecting flight! I didn't have my passport with me for such a long time that I thought they are plotting something against me or may be kidnap me! The atmosphere at the airport was very dodgy and I spend several minutes feeling very insecure. They speak very poor English, have very primitive mannerism and do not know some simple basic rules of a civilised society. I am sorry to be so opinionated but I genuinely believe that they have a long way to go before they can deal with international passengers from developed world effectively.

Good service in business class -older 757 aircraft but O.K. Dubai to Baku return Then Baku to Milan return. Seating good, meals very good - excellent service. Only problem was being pushed into economy section when a Govt. official requests the front 2 rows to himself. But that is Azerbaijan ..expect it.