It's not a review of a flight but about customer care before the flight. SAA canceled my flight, bought two weeks before. Considering it was a multi-track flight (6 flights) i booked all the seats, but after the cancellation of two of these, they erased all the booking seats. I asked to proceed to re-book the seats for free, because i have already paid for them. I contacted the customer care on twitter and one operator was good and wrote me he/she rebooked all the 4 SAA flights. After 3 days the seats seems not yet booked and I'm trying again to have an answer from them on twitter, without success. I'm really disappointed because my expectation, considering they canceled my flight, is to have more customer attention about a simply request like the one of booking a seat.

I booked a business class flight from Columbus, Ohio to Durban, SA on SAA because it appeared on the reservation to be a two-stop itinerary (Washington-Johannesburg-Durban) rather than 3 stops on my preferred airline. After booking, I find that it is actually a 3 stop route, with a refueling stop in Dakar. This was not apparent in the booking process and only apparent upon checkin. To add to this, we were not allowed to get off the plane during the refueling stop and then my request for a cup of coffee was refused. The plane itself was very old, the seats uncomfortable, and shockingly for a 16 hour journey, NOT lie-flat. The power outlet did not work. I will definitely avoid SAA if possible in the future. No snacks to mention in the galley during the flight. I travelled 350,000 miles in the air last year with multiple transatlantic and transpacific flights and this was the worst.

Great flight and airline. Food was good, seat comfortable and service excellent. Better than most airlines Iv'e flown.

We paid almost $17,000 for two round trip tickets in Business Class from the USA to Madagascar via a stop in Johannisberg. We were mislead in thinking we would get first class treatment as business class is their name for first class. The seats were uncomfortable.The food was poor, that is when we actually got meals. We are both vegetarian and this was correctly entered into the SAA booking. I even checked at their desk in the Joh. airport. But on 3 of four flights we got no meals because they had no vegetarian food for us. On one flight our original e-ticket with seat assignments was ignored and we were forced to sit many rows apart from each other. We do not recommend SAA and will not take it again.

One of the worst airlines I've been on. The aircraft fit out was old and the seats uncomfortable. We had 4 people flying and on the flight out only 1 out of 4 screen worked and on the flight back non of the screens worked. I estimate less than 50% of the entertainment screens were working. The food was near inedible. Given that the cost of this flight was on par or more expensive than alternatives on Qantas or Emirates there is no excuse. The flight was only chosen because SAA have a monopoly over the Perth - Johnannesburg direct route. Will not be flying with them again.

SA193 - Mauritius (MRU) - Johannesburg (JNB) - 29/6/2017 - 15:30 Is it policy that flight attendants sit in business class seats, draw curtains, watch movies and sleep? A quick 4 hour afternoon flight and economy attendants sate in business class. Very unprofessional SAA! No wonder the airline is bleeding money. I have never seen this happen on any other airlines.

SOUTH AFRICAN AIRWAYS & AIRLINK Senior Management are in the Business of Unprofessional conduct & Deliberate deception whom provides Inaccurate online Web flight details; Deceptive flight changes Without notifying already booked passengers; Distorts False aircraft details on their booking Website & Misleads clients & passengers with False advice/expectations”¦.. SAA & AIRLINK gives the airline industry an Untruthful image & brings their own Airline into Disrepute”¦.. Recent Obvious Cost Cutting (Without prior Notification to already Booked passengers) = has already Resulted in Passengers changing their Loyalties to another airline such as Qatar, Singapore & Emirates”¦. Recommend Avoid SOUTH AFRICAN AIRWAYS & AIRLINK - as this Airline are only interested in Quantity/Turnover where Clients are Only treated as another Number & have absolutely No interest in Quality nor your Repeat business”¦.. If you want to save yourself from much Heartache ” for your future Travels recommend you find an Airline whom actually treat you as a Person; are Quality driven in terms of customer service; and genuinely Care about their Clients return as a Repeat Customer”¦.. SAA & AIRLINK is nowhere near the H

Purchased a watch on board found to be faulty whilst on same flight, told could not exchange or refund had to take up with SAA in UK even though still on board. It has now been 6 weeks and am no further forward with this matter despite numerous emails. I am just being passed from UK to South Africa and from person to person with no result

The 18:30 flight from port Elizabeth to Cape Town was delayed to 20:00 then 21: 10. Then delayed to 22:00. 4 hours delayed and they only gave one voucher for 100 ZAR for food for the first delay. For the second delay they didn't want to give an extra voucher for the food. More importantly the ground crew leader looked like he was enjoying the frustrations of the customers complaining. He looked especially smug and was particularly rude. First and last time I will fly this airline. I will be sure to put this in social media not because of the delay but the type of people you seem to employ in your organization. Your employees have no respect, no regard for others and this tells me everything I need to know about your airline.

I travelled from Perth to Johannisburg on the 25th Feb. 2017 Business Class Why did I bother, in my later years I normally find it more comfortable to travel Business Class and as such pay a considerable premium however in this occasion I was totally dissatisfied with the very average seating, poor service. it was a night flight and there was not a great deal of service required apart from turning the lights out what a easy life the crew had however they could not even organise breakfast. I am about to fly back to Perth with SAA and to be honest I am dreading it. If I see any improvement I will definitely review again. Regards