I was following up as I we have not received any updates from anyone since October 2019 after we returned from our disasters wedding. this is very concerning to me as the photographer was also supposed to send us a copy of the raw footage of the Wedding and he hasn’t and we are not able to get a hold of him. I am writing to express my deepest disappointment in the services provided during the wedding last week. Your resort does an amazing job of marketing services and upselling to more premium product. Knowing that this was our wedding, we placed our trust in you to deliver on the services that were said to be provided. Below is an insight to some of the larger discrepancies. On top of me going back and forth three days to the Riu Palace because they couldn't take a payment every couple hours I have to walk back to that Resort spoke to a gentleman by the name of angel because our wedding coordinator made it very adamant that everything has to be paid before the ceremony

We get to the airport and the personal at the Swoop/Sunwing check-in desk tell us the flight is delayed by 9 hours. They said we were sent an email but we checked in front of them and there was no email. They were very rude and unapologetic. They just told us to come back in 9 hours!! No voucher of any kind was offered. This is very bad service and we are never flying Swoop or Sunwing again. We have flown to the Caribbean many times from other airlines and always form Pearson Airport and never seen such treatment. From now on it's Air Canada and West Jet only https://www.tripadvisor.ca/ShowUserReviews-g1-d15052990-r629471462-Swoop-World.html#

We booked our vacation in May 2019 to celebrate our 30th anniversary in Oct. 2019. Purchased all their upgrades especially the extra leg room as I am going in for knee surgery shortly and need the extra leg room as I can not keep my knee bent for extended periods of time. They changed our flight 3 different times, paid for 9 days,.First day we never got to our resort until midnight last day we left resort 7 am losing 2 complete days of our vacation. Arrived to Toronto airport to check in they told us there were no seats on this flight with extra leg room, we argued with them explaining my situation with no success. Guess what, when we boarded the seats we purchased were there they sold them to someone else. They bold face lied to us.We will never use them again. Be very careful booking with this airline because all this scumball company want is your money and then screw you.

eps were rude throughout the process. After they received contract and deposit they didn't care anymore. They wouldn't answer for days, no effort was made unless I got mngt involved. The staff recommended the Riu Jalisco and gave us a rate of over $1500 per person but it did not include the wedding portion. But with amount of people coming and that paid deposits, ours would have been comp’d so it would have been ok. After everything was signed and paid I found out that the Riu Palace (right next door) had a free wedding package so I requested to move to that one which I was told was going to be $1800 per person. Later on I found out that they gave the Riu Palace to others for $1400 per person. Which then we would have had good service, a free wedding and an amazing honeymoon. Had the worst time of my life. When compliant was made to Sunwing they just passed on my info to the hotel and then said case closed. They offered us a $100 travel voucher which is a slap in the face! There was snotty Kleenex in Pocket behind seat and Gum under Armrest

I would never recommend this airline to anyone. After going to Cayo Santa Maria back in February we will never choose Sunwing again. From the moment we boarded the plain there were 2 extremely intoxicated disruptive passengers in which they continued to serve alcohol to during the whole 7 hour flight. We had an unknown stopover in Cayo Coco where we were made land, exit the aircraft, leave all belongings onboard, go through security, wait in the airport for about an hour, then re board the flight for a 20 minute flight to our destination. No one was aware of this and every passenger was extremely furious with this. We then experienced MANY issues at our resort in which our Rep was beyond useless and when we brought all of our issues to the attention of sunwing when we returned home they were less than useless and inconsiderate when it came to compensation or resolving any issues.

The plan was approx 10 hours late both ways. We complained to the airline and did not bother to answer

Horrible flying experience. I will never fly with this airline again, the plane was filthy. And it was extremely delayed there and back for no valid reason - the first one being because they simply had no flight crew. They seem to have high disregard for the people putting money in their pockets. Would not recommend.

I was supposed to go to Cuba in 2017, but unfortunately, hurricane Irma had other ideas and we had to use our cancellation insurance. This is when the nonsense began. Sunwing refused to refund our trip and used their "discretion" to issue us a credit. Fine. A year later, we were told our voucher was expiring. Umm, what? I don't think so. More hassles to get the voucher extended an extra month. We decided to just book our vacation to get our money back. When I called to apply the voucher for $1720, I was told their procedure was that I pay the full amount of the vacation and then I would be reimbursed within 3 weeks. Ummm, what? That is just ridiculous. However, I had no choice. I had to either put it on my credit card or lose the money altogether. I'm not working right now, so I have limited means to pay this money off. Flash forward one month. I've been on my vacation and back for four days. Still no money and I've had to pay the amount on credit card or risk paying interest on charges that NEVER should have been on my credit card in the first place. I call Sunwing and ask what is going on. I'm then told that they can take up to 6 weeks to reimburse the money they never should have taken from my credit card. Are you seriously joking? Sunwing's cancellation insurance is complete nonsense. We had to pay $50 each to be robbed and treated like garbage. This is terrible company. When I called company to file a complaint, I was put through to a booking agent, who couldn't do anything for me and couldn't refer me to anyone who can. I have to just keep waiting and hope that one day they give me my money back. I have booked with Sunwing before and this is not the first set of issues I've had, but it will be the last. This is a bottom of the barrel company and I would not recommend ever using them. The airline is terrible. No entertainment at all on a 7 hour flight, dirty planes with small seats and little leg room

Went to all inclusive in punta cana with sunwing. Had a really nice experience. We had a problem at the hotel check in but sunwing employees made lots of effort to arrangethings. Employees are very professionnal. Would try it again

I have flown with sunwing to Varadeo,Cuba 5 times and I see no problems.the staff on board are outstanding,and more so this time,to the airline attendant on flight WG693 from Varedeo to Gander,Thank You for the help with my husband who was sick on this flight.i can't remember her name but she was French Canadian,thank you very much.