I flew from ZRH to Tokyo in Economy class, and paid to have a reserved seat. Upon arrival at ZRH airport check-in, I was told that I was "on standby". When I informed them that I had paid for a reserved seat, they said they could not see it in their "system". Upon arrival at HEL, the staff there was able to see our seat reservation. Check-in staff at ZRH and Tokyo was rather unfriendly and had a cocky "the airline is never wrong" attitude. Staff at HEL and rest of the flight was fine though.

Unimpressed - cabin crew looked unhappy (no smiles), inflight service lacking, electronic screen/ entertainment kept freezing, food terrible

My flights this summer were good, normal, although food would be good to have for a flight from Madrid to Helsinki... what suprised me more is the time it take to collect the luggage. We were waiting for nearly 1.5 hours, with a lot of people in the same place (maybe the whole Finland? It was too much people for that space). No any people from the company, sometimes a message by radio, quite a cold and robotic one... At least in the last year it was corrected and now it is possible to book for the pet instead of making a special purchase by email and lengthly procedure. However, this year I have another problem with refund of the ticket, as I consider the closure of Finnish boarders as a force majeur... while the chat on the web site does not work, and there is no way to communicate with something that is not a robot to get any possibility of understanding and option of solution... Technology is good until a certain point. FINNAIR lacks the human touch.

Flight was delayed for 10+ hours from Singapore with no communication from staff on the ground. There was severe lack of planning, management, staff and control. They did not account for the connecting flights and were makings things up on the fly. No words can fully express my disappointment in the airline. Please think twice before flying with Finnair.

Finnair is infamous for having a terrible frequent flyer programme and things got a lot worse recently. My recent experience: - expensive flight compared to other airlines - recent changes to frequent flyer benefits meant I would have had to pay for the bag that was included with the old rules - assigned middle seat for no reason (plenty of seats where still available when I checked in) - I paid for my seat and was still put in the last group - boarding procedure changes from flight to flight for no apparent reason (several other passengers were confused) - in sum: an overall experience worse than with one of the super cheap airlines, but for a much higher price. If you have options, stay away.

We missed our flight from LAX because of a car problem during the way to the airport. I called the customer service two hours before the scheduled departure and they were unable to rebook the flight to another day during a one hour call. They promised to change the ticket for the next day but later they told me that next day is not available just one week later. Finally they told me they are unable to do the change and they told me in a second call that they cannot do the change because their booking system is not open at the time. They suggested that I should call three hours later which I did but than they told me that it's too late to change the flight and I lost my ticket.

Finnair lost my bag and I didn't get them until 5 days later. They didn't tell me about their reimbursement policy and when I tried to provide receipts for reimbursement, the requests were denied. For ruining my 50th birthday to Finland where I had had no warm clothing to venture outside of paid activities, I was given a small reimbursement to be used on their plane. The trip home was so delayed while waiting for a tour group that I had to beg my way through London (and was the last person on the flight). The were literally closing the gate on me and didn't want me to board. It was my first experience with Finnair and the worst experience on any airline I have ever had. They just don't care that they have negative impacts on people. I paid a lot for my trip in October and just received my "gift card" for use on their airline TODAY. Not only was time wasted in trying to get justice for the problems and additional expenses they caused, but there was never an apology or any real compensation for their negligence and poor customer service.

Booked flights to Finland/Norway from LA. Attempted to change flight w/I 24 hrs per airline policy, and Finnair will not honor their own refund criteria. Terrible experience for 10 + months. Extremely disappointed and would not recommend.

On 4th of june I booked 2 tickets and made a reservation for 2 bikes. On 23rd of june I got an email that my flight time changed and they offered me a refund. On july 31 I gave more information about my bikes. On august 2nd after hearing nothing since June 4th I accepted the new flight. 2 days later they mentioned to me that it wasn't possible to bring my bikes after I accepted the new flight schedule and they don't want to give me a refund with the argument that I didn't mention that I wanted to bring bikes... I never had such a bad experience with a flight agency. First they change the flight without mentioning that the bikes were full and offer me a refund. 2 days later I can't get that refund option anymore..

I do not recommend flying with Finnair, I will never fly with them again. As a cheap flight company they overbook their flights, meaning that even though you have a ticket, they might refuse you to get on the plane. This happened to me. I would have expected an apology and instant help to get me on the next flight, but this didn’t happen. Their flight attendant tried to put the blame on me saying that it was my fault and I was late for the flight. I wasn’t late, I had 2 people lining up in front of me who got on the plane, when the line got to me I got told that sorry you can’t get on as there are no seats left. Also, the flight attendant wasn’t really helpful with finding a solution she was acting like it was not her problem. Very poor customer service!!