Terrible airline with ridiculous rules. 70 minutes before at the counter but they couldn’t do the checkin. Even after online checkin was done. Not a big airport, less than 10 minutes to reach the gate and refuse to checkin. Staff are not attentive and no importance to passengers. Waited at the queue line for 30 minutes and once reached counter was informed it was closed and unable to accommodate. Ridiculous!

Flight Number:6E2154 Route: Shirdi to Delhi Original Departure Time: 1615 Delay Duration: delay for nearly 5 hrs My recent experience with Indigo Airlines was incredibly frustrating due to 5 hour flight delay and even worse customer service. The delay itself was already bad, but the way the airline handled it made the situation unbearable. From the beginning, there was almost no communication. We were told our flight was delayed with no reason provided. For the first two hours, no airline representative came to give any updates. When I finally managed to speak with staff, they seemed uninterested and unhelpful. Every time I asked for more information, the response was vague, with staff repeating, “We’ll have more information soon.” Despite passengers sitting in the terminal for hours. The airport itself had limited seating, and the airline didn’t make any effort to ensure passengers were comfortable or kept informed. Ultimately, the delay turned an already long travel day into an exhausting nightmare, and Indigo Airlines’ poor customer service only added to the stress. For an airline of this size, Still waiting at airport ……., God knows how long it takes😡

(Very bad Experience: 0 stars out of 5 stars)Flying with Indigo Airlines was a horrendous experience, deserving of 0 stars out of 5. Their staff displayed a shocking lack of professionalism, showing indifference towards passenger needs. The handling of missed flights was the epitome of incompetence; due to their own errors, I missed my connecting flight, incurring inconvenience and added expenses. Instead of assistance or compensation, they shrugged off responsibility, prioritizing profit over passenger welfare. Indigo Airlines' disregard for customer satisfaction was evident throughout the journey, leaving me stranded with no remorse. I strongly discourage anyone from choosing this airline. Their poor service, incompetence, and utter disregard for passengers make them the worst airline I've encountered. Save yourself the trouble and opt for a different airline for your travels.